Refund Policy
SmallSEOToolsPro — Tools Directory
Effective Date: June 23, 2026 | Last Updated: June 23, 2026

We want to be upfront with you. This is a tools directory — not a SaaS product, not a subscription box, not a software suite. That distinction matters a lot when it comes to refunds, so take a few minutes to understand how this works.

1. What We Actually Sell

SmallSEOToolsPro earns revenue through a small number of paid offerings:

  • Featured Listings — Paid placements that give a tool, app, or website more visibility within the directory. These are promotional spots, not product subscriptions.
  • Sponsored Slots — Time-bound advertising positions across specific directory categories.
  • Premium Submissions — An expedited, priority review for tool submissions, offered as a one-time fee.

That's it. We don't sell access to tools themselves — every tool listed here belongs to a third party. We're the directory, not the tool.

2. Our General Refund Policy

We offer refunds on a case-by-case basis. Here's the honest breakdown:

  • Eligible for a refund: If you paid for a featured listing or sponsored slot and your placement was never activated due to a technical issue or error on our end — reach out within 7 days of payment and we'll make it right. Either the listing goes live, or you get your money back. Your choice.
  • Not eligible for a refund: If your listing or sponsored slot has already gone live and started receiving impressions, the service has been delivered. Refunds aren't available at that point.
  • Premium submissions: Once your submission enters the review queue, the work has started. We don't issue refunds on premium submissions after the review process begins — regardless of whether the tool is ultimately accepted or declined.

3. Refunds on Third-Party Tools

This one's important — probably the most common misunderstanding we run into.

If you clicked through to a tool listed on this Site and paid for it directly on that tool's platform, that transaction has nothing to do with us. We didn't take your money, and we can't give it back. You'll need to contact that tool's own support team and follow their refund policy.

We list tools in good faith, but we have no visibility into their billing systems, no access to your payment details with them, and zero authority to issue refunds on their behalf.

Point is — if it wasn't a payment made directly to SmallSEOToolsPro, we can't help with the refund.

4. Duplicate Payments

Made the same payment twice by accident? That happens. Contact us within 48 hours with your payment confirmation details and we'll sort it out quickly. Duplicate charges are always refunded — no questions asked.

5. Chargebacks

We'd genuinely prefer you just email us first. Chargebacks create a lot of friction and usually take longer to resolve than a direct conversation would. If there's been a billing error or misunderstanding, we want to fix it.

That said, if a chargeback is filed fraudulently — for services that were fully delivered and agreed upon — we reserve the right to dispute it and, if necessary, restrict access to paid services on this Site going forward.

6. How to Request a Refund

Straightforward process. Just email us at hello@smallseotoolspro.com with:

  • The email address tied to your account
  • Your payment reference or order ID
  • A brief description of what you paid for and why you're requesting a refund

We'll get back to you within 2 business days. If your request is approved, refunds are processed back to your original payment method — typically within 5–10 business days depending on your bank or card provider.

7. Changes to This Policy

We might update this policy from time to time — especially as we introduce new paid features to the directory. The "Last Updated" date at the top will always reflect the most current version. Continuing to use the Site after any update means you're comfortable with the changes.

8. Questions?

We're reachable. If something about this policy is unclear, or if you're not sure whether your situation qualifies for a refund, just ask.

Email: hello@smallseotoolspro.com
Website: https://smallseotoolspro.com

This Refund Policy is part of and should be read alongside our Terms and Conditions and Privacy Policy.